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The imprtance of providing what a customer wants can never be underesimated when it comes to online buying and selling. Once a website has been created, it fits into two basic categories. Those are information and ecommerce sites. Both types of website have a great deal in common, one of which is to gain the maximum amount of viewers who have an interest in the information or products provided.

However, there are numerous ways in which the website owner can attract visitors, and these have to be prioritised so as to provide the maximum benefit to the end user. Firstly, the site needs to be attractive to the viewer, with a balanced blend of colour, and an appealing layout. Each section of the website should be easy to navigate from one area to another, and absolute clarity throughout the pages regarding what is being portrayed.

Having designed the site in an appealing way, the next issue is the content. Many websites fail to provide either adequate content or indeed content of the right type. Many thousands of new websites are added to the internet each month, and so the choice for internet users is enormous. It is therefore more important each day that passes, that a website offers a distinct presentation and content.

The number one priority for any ecommerce website, is the customer. If the customer is innovated by what he or she sees, and feels that the site either is, or can be, of use to them, then success can be measured by return visits aswell as time spent on the site using the information available, and making purchases. It is extremely important to provide what a customer is searching for. Otherwise, the opportunity is lost, as the next website is only a click away!

An ecommerce website can be considered as a shopfront, except that there are two major differences. One is that the shopper does not have to walk out into the cold to look at another shop, and the other is that the products cannot be physically touched. Because of this, it is most important to present the product in the most beneficial way possible, leaving no room for ambiguity regarding what the product is, how much it costs, and how they can obtain it as quickly as possible.

Providing a clear set of terms and conditions, privacy policy, returns policy where applicable, together with information on the Company presenting the website, will add to the overall positive impression that people will have.

The viewing public quite likely have not taken into account just how much time is spent creating a website, promoting it, ensuring it is running efficiently, aswell as customer services, accounts, staff and all of the other things that running a business entails. Neither should they be concerned with these issues, as their time is spent perusing the internet, searching for what is of interest to them. Making a customer feel relaxed, and enjoy the experience of browsing your website, is the ultimate reward.

It is always best to be clear and concise, provide good content, and an easily navigable website. However, if the site can provide goods or services that are of use, are appealing, and are value for money, then these together with a well thought out presentation, will ensure eventual success, as in any commercial business.

Paul Bryant is the Chairman of Wamee Ltd, an online classified advertising website, for buying and selling new and used items throughout the UK. The site can be seen at http://www.wamee.com.

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As the mother of a teenage clothing fanatic I’m often at my local mall. It occurred to me that the shopping experience for my daughter is attractive to her not because she wants to spend my money, but because the experience of buying itself is so rich to the senses.

For example, when we enter her favorite stores the first thing that hits me is the music. If it’s her kind of music, we’re in the right place for her. If the signs near the front of the store have sale prices and notices about markdowns, we’re in the right place for me. Immediately there are two user needs met. Mother’s and daughter’s.

Next, for me, is how products are displayed. I look for orderliness and logical groupings such as jeans in one place, the teeny tiny things she calls shirts in another place, “hoodies” in every possible color in another section. I also look for clean dressing rooms and clues as to how many items she can load up on before she meets their limit. Meanwhile, she’s looking at colors, sizes, textures, and styles. She glides along in her beat up sneakers touching the items as she passes by. Her hands drift along piles of sweaters as if walking through a field of daisies. A certain texture will stop her dead in her tracks and I’ll get that “Mom, look!” expression from her.

It strikes me that some of the stores she insists we stop into don’t offer much for me to do or look at. The d

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You are already successful in selling your goods online! But chances are that you may run into trouble, if you forget to think about your future marketing. Why?

1. Competition on the Internet is heated! Competitors are not confined to your county or country but they are all over the world. With globalization moving at a glaring pace, the online market is all set to face stiff competition from the most unexpected quarters.

2. Internet marketing campaigns are becoming increasingly expensive. Many small companies can

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