Standard websites exist to promote products and services and to capture leads. They do not take orders from customers and they do not fulfil a customer service role. E-commerce sites have this additional functionality and this makes them more complex to develop and to manage.
Faced with the choice, how do you decide whether to trade online or not? Well, in some markets, the decision almost makes itself. For example if you sell books, CDs or software, a high percentage of sales are conducted online. If you do not have a sales presence on the web, you severely limit your market reach. The internet can increase the number and types of customers that you can target in any market, and sales on the web are growing. In the UK this year, internet sales are forecast to be
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